Full-time

StudyFree is a fast-growing international EdTech startup. Our platform helps talented students around the world successfully enroll in foreign universities and study there for free through scholarships and grants.

Our website: https://studyfree.com/en

Our platform: https://platform.studyfree.com/

More than 90,000 users from 108 countries use our service. We got into the TOP 10 of the best startups in the world and 2 top accelerators in the USA (Techstars NY + Berkeley SkyDeck), won several international startup competitions. All this from 0 initial investment - we know how to make money. Our young and active team lives and works in Russia, the USA, Canada, and Europe.

Now we are growing rapidly both in Russia and in foreign markets. In this regard, we are opening recruitment for a very important and key position for us.

We are looking for a professional for the position of Key Account Manager in our customer coverage department, who will help us to create an innovative and high-quality product.

As our ideal candidate, you are dynamic, result-oriented, you love challenges and a fast-changing environment, like us, you want to help more students go abroad to study for free.

Key qualifications

• Leadership: Confirmed experience keeping teams inspired and passionate about details that drive significant impact.
• Teamwork: Can establish strong working relationships with peers and partners to inspire changes inside and outside of the team.
• Customer mentality: Experience communicating and building customer-focused experiences and asking questions to learn what’s possible.
• Dedication to quality: Candidates have confirmed experience driving efficiency while maintaining a high-quality standard.
• Problem-solving skills: Confirmed experience using data and empirical information to make decisions and drive consensus in a timely manner.
• Organization and project management: Ability to focus and simplify when juggling multiple projects and partners.
• Experience with web/app services, scalability, and planning.
• Experience in a customer experience/support function

Description

The Key Account Manager is responsible for building a successful team with high business performance (retention, CSI, and so on). You are a curious and passionate individual who loves to uncover opportunities and tackle problems. This position encompasses data analysis, critical thinking, partnerships, customer focus, and innovation. It requires strong leadership skills and the ability to quickly establish relationships. We are looking for someone who has a vision for the future and is excited about leading and participating in ideation sessions. You will collaborate with and influence strategy and operational teams, product managers, marketing, sales, and community departments in order to create the best possible customer experience in StudyFree. The individual will inspire, convey vision, outline requirements and prioritize work based on customer impact. The key account manager will identify critical success KPI’s in order to stay focused on what is most important.

Our terms: